Return and Refund Policy

TLDR:

-all products are handmade, there is bound to be imperfections

-please read product descriptions for damaged items that are on sale

-no change of mind returns accepted

-damaged items would require proof of damage sent within seven days of receiving your item

REFUNDS AND RETURNS

All products are designed and assembled by myself (with the exclusion of collaborations and commissioned art pieces and some outsourced products as labeled according to their individual product descriptions). 

I aim to reduce waste as much as possible, and thus sometimes do use flawed items such as imperfect or slightly damaged beads in my products, and even then, they are always tested for durability and overall quality in each case. I always clearly identify such items in the product description and the pricing for it is heavily reduced in hopes to give these products a second chance.

As a small business and to reduce scams and frauds, I do not accept change of mind returns. There are no returns for A's Club letters, if your letter has not arrived yet, please check my SHIPPING information or contact me.

It is always encouraged that you document any damages or grievances within the first seven days of your product being delivered for any chances of returns and refunds. 

If you have any questions or concerns please do not hesitate to email me at: authoy.writes@gmail.com 

I aim to reply to all emails within 24-48 hours, if it is urgent, please flag it in the subject line. Thank you for your understanding!!

Much love,

Authoy xx

Acknowledgement of Country

I would like to acknowledge that the beautiful land that I live on and call my home, that inspires me everyday and where I operate my business; has, is and always will be Kaurna land.

I respect their Elders; past, present and emerging and I respect the connection they have to their land.